Do you use essential oils in your candles? No, we do not. We do believe that essential oils are great but just like everything, they have a time and a place. We have done extensive research and feel that candles are NOT the place for essential oils. Essential oils lose their therapeutic properties when they are heated up and some can even turn toxic when heated to a certain temperature. Many essential oils are also toxic to cats and dogs just from inhalation. Due to these factors we have chosen to use phthalate free fragrance oils so our candles are safe for you, your family and your fur babies!
Do you accept returns or exchanges? Of course! If you wish to return or exchange an item, please contact us within 5 days of delivery. You (the buyer) are responsible for return shipping costs. If the item is not returned in its original condition, you are responsible for any loss in value.
What is your return policy? We will gladly accept returns or exchanges under the following conditions.(1) Contact us within 5 days of delivery for returns or exchanges. (2) Items must be shipped back to us within 14 days of delivery. (3) Items must be returned in original condtion. (4) Buyers are responsible for return shipping costs. If the item if not returned in its original condition, the buyer is responsible for any loss in value. (5) We can NOT accept returns or exchanges on custom or personalized orders.
Why does your candle have a white-ish or crystal like appearance?This is called frosting. Frosting is a normal trait of soy wax and does not affect the scent or quality. Refunds are not given due to frosting as it's not a flaw but a characteristic. Frosting is more noticeable in a candle that is dark in color. Not crazy about the frosted look? No problem, request a dye free candle in the "notes to seller" section at checkout.Sometimes soy wax may appear to not be adhered to the glass in certain areas. This is not a flaw but a characteristic of soy wax. It does not affect the scent or quality of your candle and refunds are not given due to this characteristic.
What if my order is broken or damaged? If you receive a broken or damaged item, please contact us immediately with 2-3 pictures of the damaged item in the box that you received it in (this is for USPS insurance purposes). Once you do this, we will ship a replacement to you as soon as possible. Please note that we have had a great success rate with USPS and less than 1% of our packages have arrived broken or damaged.
How long will it take to receive my order? We have a 3-5 business day processing time because all of our items are handmade. Once your order ships out, it will only take 2-3 days to arrive. If you need your order to arrive earlier than this, please contact us and we should be able to accommodate to make sure your order arrives when you need it. Overnight shipping options are also available upon request.
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